Getting Identity Email addresses instead of logins

lexeikexei
lexeikexei
Community Member
edited January 2023 in 1Password in the Browser

Hello,

I am a developer of https://www.atalanda.com and when I (or my collegues) am trying to autofill the login fields, 1Password always suggests the email addresses of my identities not the stored login information. Funny thing is, that in the forgot-password-page it is able to suggest the right items. So I'm not sure if there is a problem with our login form (which i would be willing to fix, as it costs a lot of time for out whole team to always fill it manually) or there is a problem with 1Password.

So here is the URL for the non working form:
https://atalanda.com/login

And this one is working just fine:
https://atalanda.com/user/password/new

I can't see an obvious difference between those forms.
It happens on every browser, on every device.

I'm very much looking forward for any suggetstions. Thank you in advance

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @lexeikexei! I'll reach out to one of our developers to see if I can get some feedback about your website. In the meantime though, we do have some documentation on how to design your website to work well with 1Password: https://developer.1password.com/docs/web/compatible-website-design/

    Does the guide help a bit?

  • lexeikexei
    lexeikexei
    Community Member

    Hello @Joy_1P, Thank you for your response. Unfortunately there seems to be nothing wrong with our form, at least nothing i can make out

  • Joy_1P
    Joy_1P
    1Password Alumni
    edited January 2023

    @lexeikexei Thanks for your patience! I spoke to one of our developers. While the field in question is a username field, there is something in the code swaying 1Password to categorize the form as a registration form.

    The developer recommends adding more context to the HTML <form> tag. Examples include adding attributes like id and name with login or signin values. That will help 1Password better understand that the form is a login form.

    If there is still an issue after adding those changes, please let me know and I can help look into it further. Appreciate your time and patience!

  • lexeikexei
    lexeikexei
    Community Member

    @Joy_1P this did in deed help! Thank you for clarification, very much appreciated. It's a pity there is no possibility to debug this by myself., but nonetheless your helf was great!

  • steph.giles
    steph.giles

    @lexeikexei,

    On behalf of Joy, you are most welcome.

    Let us know if there is anything else we can help with!

This discussion has been closed.