Can't login on Apple Watch

Community Member

Just signed up for 1Password last week. I installed the app on my Apple Watch, but it won't let me login. It says, "Error checking for passcode." Passcode could not be checked. Please contact customer support." I tried removing 1Password from my watch and re-installing it. Rebooting. Not sure what else to do.
Apple Watch Series 6, iPhone 12 Pro, Windows PC (Chrome)


  • ag_tommy
    edited January 2023


    If you recently signed up you're most likely using 1Password 8. Can you confirm that? Can you also check your phone and make sure that you only have 1Password 8 present? The description sounds a lot like I would expect to see from 1Password 7 though its not an exact fit. Can you confirm the version of watchOS installed on the Watch and the iOS version on the phone?

    Welcome to the community and 1Password.

  • DSW
    Community Member

    Hello and thank you for the welcome. Everything is updated to the most current version:
    iPhone: iOS 16.2
    Watch iOS: updated
    1Password: 8

  • @dsw

    Just to confirm you have a pin code set on the device? Have you given the phone and the watch a restart?

    1. Open Settings on your Apple Watch.
    2. Tap Passcode, then tap Enable Passcode.
This discussion has been closed.