Help! I’m being thrown out if Watchtower to the Home Screen.

sweetle

Being thrown out of Watchtower to home screen. Trying 1password again gets me a request for face recognition and a check mark tgen back to home screen. The third time I can get into 1Password. Cannot view Watchtower at all.

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1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: IOS 16.2
Browser:_ Safari
Referrer: forum-search:Help! I’m being thrown out if Watchtower to the Home Screen.

ag_tommy

@sweetle

Apologies for the trouble. You would seem to be experiencing a known issue with the Watchtower functionality on the iPad. If you have another device that you can use in the interim, you should have no trouble accessing Watchtower.

If you remove and reinstall the app, you should get back to running. Be sure not to use the Watchtower functionality until the issue is resolved. It's filed under id # 18214, if you like to keep up with release notes.

Optional:

• You may be able to resolve the trouble by off-loading the app and downloading it again vs. the deletion.
  1. Open Settings and tap General.
  2. Tap iPhone Storage and give it a while to load.
  3. From the list of apps, tap the app you want to offload.
  4. Tap Offload App and confirm.
  5. Download 1Password 8 again.

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• Before reinstalling or off-loading, make sure all of your data is available on https://my.1password.com , you have a copy of your 🚒 Emergency Kit and know your password.

ref: dev/core/core#18214

sweetle

Thank you for responding. Appreciate the info.

ag_tommy

You're most welcome.