To protect your privacy: email us with billing or account questions instead of posting here.

Help with new membership and deals

Hi there,

A few days ago I created a new 1Password account and imported my data from Lastpass. I'm still in the trial period; my first billing date is Jan 27. I just learned that Setapp has a deal to get 1 year of Setapp with 1 year of 1Password at a significant discount, and I purchased it thinking it would be usable since I am still in the 1Password trial period. But when I tried to use the deal code they sent me, 1Password's site said an account already exists with that email address. Is there a way for me to apply this deal?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided


  • @spacemanspiffmm

    To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to one of my colleagues should be able to assist you.

  • spacemanspiffmm
    Community Member

    Ok thanks!

  • You're most welcome. Have a great weekend.

This discussion has been closed.