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Help with new membership and deals

spacemanspiffmmspacemanspiffmm
Community Member

Hi there,

A few days ago I created a new 1Password account and imported my data from Lastpass. I'm still in the trial period; my first billing date is Jan 27. I just learned that Setapp has a deal to get 1 year of Setapp with 1 year of 1Password at a significant discount, and I purchased it thinking it would be usable since I am still in the 1Password trial period. But when I tried to use the deal code they sent me, 1Password's site said an account already exists with that email address. Is there a way for me to apply this deal?


1Password Version: Not Provided
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Comments

  • ag_tommyag_tommy

    Team Member

    @spacemanspiffmm

    To protect your privacy and security, we're unable to assist with account-specific questions like billing here on the 1Password Support Community. Please send an email from the email address you've used to create your 1Password account to [email protected] one of my colleagues should be able to assist you.

  • spacemanspiffmmspacemanspiffmm
    Community Member

    Ok thanks!

  • ag_tommyag_tommy

    Team Member

    You're most welcome. Have a great weekend.

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