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Apple Watch not working after move to 1Password 8 family

jameslucero462jameslucero462
Community Member
edited January 23 in Apple Watch

After signing up for 1Password 8 account and family plan, I migrated all my info over from 1Password 7 (stand alone version) I can no longer get the 1Password on my Apple Watch. I went to use it like I had before and it was no longer on my watch. I added it back to my watch and now it say “No Items Found”. I have tried restarting my watch and phone and that didn’t do anything. Please help


1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: Apple Watch 9.2
Browser:_ Not Provided
Referrer: forum-search:Apple Watch not working after move to 1Password 8 family

Comments

  • Dave_1PDave_1P

    Team Member

    Hello @jameslucero462! 👋

    I'm sorry that you're not seeing your items on your Apple Watch. Can you open the 1Password 8 app on your iPhone, tap on an item that you'd like to see on your Apple Watch, tap on the icon in the top right corner, and then tap Add to Apple Watch.

    Do you see the item on your Apple Watch now? If you don't then please try the following steps:

    1. Fully close 1Password on iOS.
    2. Open the Watch app on your iPhone.
    3. Scroll down and tap on 1Password.
    4. Turn off "Show App on Apple Watch".
    5. Turn on "Show App on Apple Watch".
    6. Open and unlock the 1Password app on your iPhone.
    7. Open the 1Password app on your Apple Watch.

    Let me know how that goes. 🙂

    -Dave

  • jameslucero462jameslucero462
    Community Member

    I found another post that talked about losing their Apple Watch access when switching to 1Password 8. They said that they kept 1Password 7. So luckily I was able to re-download 1Password 7 and now everything works as before.

  • Dave_1PDave_1P

    Team Member

    @jameslucero462

    When 1Password 8 first came out it didn't include an Apple Watch app. However, as of October 2022 1Password 8 includes an Apple Watch app so you shouldn't need to install 1Password 7. With the launch of 1Password 8 for iOS, 1Password 7 for iOS is no longer supported and will only receive important security updates.

    You can continue to use 1Password 7 if you wish. But if you do decide to try 1Password 8 again in the future then please try the steps in my previous post and let me know if they don't work. 🙂

    -Dave

  • jameslucero462jameslucero462
    Community Member

    Oh ok. I will try. I really like that feature and was disappointed when it didn’t work.

  • ag_tommyag_tommy

    Team Member

    We'll be here if you need us.

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