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My account has been frozen, and I've not heard back from 1Password since last week

LimeyHoyaLimeyHoya
Community Member
edited January 24 in Families

I'm in the process of migrating from a corporate-connected plan to a plan via Eero Secure Plus and was working with 1Password support last week to step through the process.

However, after I unlinked the account last Friday, I've not heard anything from 1Password Support, and the account remains frozen. I've reached out on the same thread and not had a response. I'm still fighting the onboarding reluctance with the family, so if I can't get this back up and running soon, I'm going to be running out of options!


1Password Version: 8.9.13 (80913040)
Extension Version: 2.5.1
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:frozen

Comments

  • GreyM1PGreyM1P

    Team Member

    Hi @LimeyHoya

    I can't help with billing- or account-related issues here on the Community, but I've asked our Billing team to take a look at your email and get back to you. Someone will be in touch as soon as they can.

    — Grey

  • LimeyHoyaLimeyHoya
    Community Member

    Brilliant, thanks, Grey! Someone just reached out :)

  • GreyM1PGreyM1P

    Team Member

    @LimeyHoya – Great! In that case, I'll let the conversation continue by email, and I'll close this thread. :)

This discussion has been closed.