Cannot remove old account

u2nyr
u2nyr
Community Member

My father forgot the password to his account which was part of my 'Family'. So u deleted his account and made him a new one with a different email address. But in the apps on windows, iPhone and Chrome I am unable to remove the old account. Even after uninstalling and reinstalling the software. It just asks for a password and doesn't let me enter an email address.

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