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Issue moving data between 1password accounts

pkamat
pkamat
Community Member
edited January 2023 in Memberships

Hello.. I'm trying to move my 1password.ca personal vault to my business-provided 1password.com family account vault.. I tried manually exporting the personal vault in .1pux format and then importing into the new family vault and I keep getting "Import Failed - Make sure your internet is connected and try again" errors.. attempted on both Mac and Windows. Please help!

1Password Version: 8.9.13
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @pkamat! 👋

    I'm sorry to hear that you're running into trouble when migrating to a new 1Password account. I see that you've sent in an email to the team and one of my colleagues will send you a reply as soon as possible. To prevent having the same conversation in two different places at once I'm closing this thread.

    -Dave

    ref: AXH-15812-719

This discussion has been closed.