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Former Member's avatar
Former Member
3 years ago

My 1Password Data Security

Hello.

I have to send my laptop away for repair and I am wondering what steps I can take to protect my 1password data / account without having to fully uninstall 1Password.

Will the "Sign out" option under "Manage Accounts" be sufficient? (No data left on my laptop)

Can anyone offer any advice?

Thanks.

1Password Version: 8.9.13
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Not Provided

windows
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @matthew1111

    You're very welcome. Hope the repair to your laptop all goes to plan. :)

  • Former Member's avatar
    Former Member
    3 years ago

    That's a great help, thank you.

    Matthew

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @matthew1111

    As long as 1Password is locked, your data is fully encrypted, so can't be read by anyone else. You should turn off Windows Hello for 1Password so that a nefarious repair technician can't use your Windows password or PIN to unlock 1Password. Here's what to do:

    1. Open and unlock 1Password.
    2. Click the ⋮ menu > Settings.
    3. On the Security tab, turn off "Unlock using Windows Hello".

    However, if you want to fuly remove your 1Password data anyway, you can follow the instructions shown here to do that:

    ☞ How to reset the 1Password app on a specific device

    Please let me know if you have any questions, or would like any further help. :)

    — Grey