Since this weekend I have created a trial family. Today I clicked on teams to see what was possible with that, but now I want to go back to family and I can't figure out how to do that.
Is this possible?
1Password Version: 8.9.13
Extension Version: 2.5.1
OS Version: macos 13
We'll be happy to help you with this. Send us an email at
[email protected]and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like
[#ABC-12345-123]– post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)
I have sent an email to [email protected]
I also received an automatic response, but it did not contain a conversation number.
I've had an email from your colleague Lynsey with assistance.
The account has now been converted back to family.
Thank you very much for your help and have a nice day.
Thanks for the update! From the screenshot, it looks like your email was directed to our Business Support team first, before a Support ID was generated, which is why you didn't get one in the auto-reply. I'm glad to hear things are sorted out now, and we'll be here whenever you need us. :)