From Teams back to Family, is that possible?

LVLV
LVLV
Community Member
in Families

Since this weekend I have created a trial family. Today I clicked on teams to see what was possible with that, but now I want to go back to family and I can't figure out how to do that.
Is this possible?

1Password Version: 8.9.13
Extension Version: 2.5.1
OS Version: macos 13
Browser:_ Firefox

Comments

  • GreyM1P
    GreyM1P

    Hi @LVLV

    We'll be happy to help you with this. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

  • LVLV
    LVLV
    Community Member

    Hello Grey,

    I have sent an email to support+forum@1password.com
    I also received an automatic response, but it did not contain a conversation number.

  • LVLV
    LVLV
    Community Member

    Hello Grey,

    I've had an email from your colleague Lynsey with assistance.
    The account has now been converted back to family.

    Thank you very much for your help and have a nice day.

  • GreyM1P
    GreyM1P

    @LVLV

    Thanks for the update! From the screenshot, it looks like your email was directed to our Business Support team first, before a Support ID was generated, which is why you didn't get one in the auto-reply. I'm glad to hear things are sorted out now, and we'll be here whenever you need us. :)

This discussion has been closed.