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Cannot restore my family membership, support ignores me

rafull6
rafull6
Community Member
edited January 2023 in Memberships

Around one month ago I bought a 1password family membership and decided to migrate from another password manager, which recently announced leak of user's data. Few weeks later I tried to login, but I forgot my password, so I had to remove and recreate an account. With this I lost my membership. I contacted a support, and they even said that they will help me, but now looks like they just ignore all my questions. I feel quite confused now. Lost money, support ignores. What should I do? There is no live chat or phone number I can contact them?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @rafull6! 👋

    I'm so sorry for the delay. I've located your ticket and flagged it to the team, one of my colleagues will send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: ATT-48184-578

This discussion has been closed.