To protect your privacy: email us with billing or account questions instead of posting here.

Cannot restore my family membership, support ignores me

Options
rafull6
rafull6
Community Member
edited January 2023 in Memberships

Around one month ago I bought a 1password family membership and decided to migrate from another password manager, which recently announced leak of user's data. Few weeks later I tried to login, but I forgot my password, so I had to remove and recreate an account. With this I lost my membership. I contacted a support, and they even said that they will help me, but now looks like they just ignore all my questions. I feel quite confused now. Lost money, support ignores. What should I do? There is no live chat or phone number I can contact them?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Chrome

Comments

  • Dave_1P
    Dave_1P
    Options

    Hello @rafull6! 👋

    I'm so sorry for the delay. I've located your ticket and flagged it to the team, one of my colleagues will send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread.

    -Dave

    ref: ATT-48184-578

This discussion has been closed.