LastPass import failing; `apps are not supported` and `ExternalApiChanged`

Community Member
edited February 1 in Windows

I have a user trying to import all their items from LastPass using the newly released LastPass importer in the 1Password Windows desktop client.

The user disabled 2FA. The importer errored, and these 4 lines showed in the logs:

INFO  2023-01-31T10:49:49.774 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\] Starting import task
ERROR 2023-01-31T10:49:51.294 tokio-runtime-worker(ThreadId(15)) [1P:op-import-export\src\importer\] export failed: apps are not supported
ERROR 2023-01-31T10:49:51.301 tokio-runtime-worker(ThreadId(15)) [1P:op-app\src\app\backend\] Importer(Failed to export from LastPass)
INFO  2023-01-31T10:49:51.301 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\] Finished import task

Guessing that the above errors were related to our use of LastPass' Windows desktop client application autofill (ref1 and ref2), we copied the relevant sign-in info out of the apps items, deleted the apps items from the LastPass vault, and tried again.
The importer errored again, and these 4 lines showed in the logs:

INFO  2023-01-31T10:14:54.162 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\] Starting import task
ERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-import-export\src\importer\] export failed: failed to decrypt data
ERROR 2023-01-31T10:14:56.923 tokio-runtime-worker(ThreadId(17)) [1P:op-app\src\app\backend\] ExternalApiChanged
INFO  2023-01-31T10:14:56.923 op_executor:invocation_loop(ThreadId(27)) [1P:op-app\src\app\backend\] Finished import task

1Password Version: 1Password for Windows 8.9.14 (80914009)
Extension Version: Not Provided
OS Version: Win11Pro v22H2 b22621.1105
Browser: Brave


  • Hello there @jvosk,

    Thanks for contacting us about this. In order to help avoid duplicating efforts, I'll reply directly to your support ticket and close out this community thread. Please be on the lookout for an email from us, which should be sent soon.

    Thank you,

This discussion has been closed.