In order to restore access, I first restarted the computer (MacBook Air 2019). I then checked in the System Settings to make sure that Touch ID was enabled. I then checked that it was enabled in 1Password. All sliders/boxes were checked appropriately. I next looked up whether any discussions had featured this here, and there appeared to be a consensus that unchecking Touch ID in 1Password, then rechecking the box would bring it back. I unchecked it - and the box greyed out! Back in the discussions here, there was a consensus that turning off all the Touch ID permissions in the computer's system settings and turning them back on would allow me to click the box in 1Password again, but I have done this in all possible permutations and the Touch ID box in 1Password remains greyed out. Any ideas?
1Password Version: 8.9.15
Extension Version: 2.6.0
OS Version: MacOS X 13.1
Referrer: forum-search:Restoring Touch ID access on a Macbook Air after installation of OS Ventura 13.1
I'd like to ask you to create a diagnostics report from your device:
Attach the diagnostics to an email message addressed to
A link to this thread:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
I have a similar issue:
I have followed the diagnostic steps and my Support ID number is [#SHH-59178-436].
Please let me know.
We have your diagnostic. Thanks.
support ID: [#EGJ-96572-654]
Same issue here
I do not see a report from you. Did you receive a support id. Did you submit one?
We'll be with you as soon as possible.
I didn't submit any report yet
And it's super annoying
Please make sure you are using 8.9.15 and if not updating should help.
with the update it works !
I'm happy to hear that the update resolved the issue for you. 🙂