When updating passwords it doesn't offer an update feature

LOldsen23
LOldsen23
Community Member
edited February 2023 in 1Password in the Browser

I am using Windows 10 and the Chrome 1Password extension. When I had to use 'forgot password' option, I received a reset page via email. I generated a new password. There was no place to click for update, and it opened a new account, saving my password. Where is the down arrow to click to put this password in an established 1Password 'account'. I hope I am making sense.

1Password Version: 2.6.0
Extension Version: 2.6.0
OS Version: Windows 10
Browser:_ chrome
Referrer: forum-search:generating password update problems

Comments

  • david.m_1P
    david.m_1P

    Hi @LOldsen23 ,

    Thanks for reaching out!

    I'm sorry to hear that you're encountering issues saving one of your items. Is this the only site where this is occurring and were you selecting "Use Suggested Password" to generate the new password for the site? Additionally was there no 1Password update or save prompt that appeared after clicking to generate your password?

    I look forward to hearing from you!

This discussion has been closed.