Chrome Extension Hangs
1Password becomes unresponsive and hangs. Even with the extension apparently unlocked and active, as indicated by the 1Password icon in the browser toolbar, 1Password fails to recognize a site login and provide access to the login info stored in 1Password. Clicking on the 1Password icon pops up a black screen with a continuous "processing" circle in the middle and does nothing. This requires one or more browser restarts and a subsequent 1Password login to reenable the extension.
In addition to 1Password, the following Chrome extensions are enabled (most current versions): Privacy Badger, Ghostery, smartUp Gestures.
What is happening and how do we fix it?
1Password Version: Not Provided
Extension Version: 2.6.0
OS Version: Win 10 Pro 10.0.19044 (64-bit)
Browser:_ Chrome 109.0.5414.120 (64-bit)
Referrer: forum-search:chrome
Comments
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The problem persists, with no discernable solution. Does anybody have any idea how to resolve this?
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Hey @CWFII,
I'm sorry for the trouble you are having with 1Password in your browser. I think it would be useful at this point if we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
support+forum@1password.comwith a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
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