Cannot use FaceID

david0403

After I scan my face with FaceID, 1Password say it didn’t work and I must enter my master password every time.
App version: 8.9.7
iOS 16.1.2

ag_tommy

@david0403

You're most likely experiencing a known issue. We're looking to resolve this in an upcoming release. Building a Better, More Useful 1Password If you'd like to submit a support ticket and include a diagnostic one of the team can verify it is indeed the same issue I suspect.

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.
6. Please include the following.
   Link to your discussion - https://1password.community/discussion/137709/cannot-use-faceid#latest
   Username here in the community - david0403

• The diagnostic report doesn't include any private information like your logins, Password, or Secret Key. About 1Password diagnostics information

TravisT

I’m also experiencing this also, tried restarting the phone and deleted and redownloaded the app with no success

ag_tommy

@TravisT

Would you also be able to send us a report so we can verify if you're experiencing the same trouble? Please use the instructions above your post substituting your username. 🙂 Thanks.

TravisT

Done

Dave_1P

@TravisT

Thank you! I've located your email and one of my colleagues will send you a reply as soon as possible.

-Dave

ref: UNW-73523-695