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Can’t sign in. This account has been suspended.

1mrvinni
1mrvinni
Community Member
edited February 2023 in Memberships

All of our accounts are suspended.
But I also see
Status: Active
Created on: May 25, 2021 5:49 AM
Last signed in: Last Wednesday at 7:32 AM

I don't know how to proceed.

1Password Version: Not Provided
Extension Version: Not Provided
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Browser:_ Not Provided
Referrer: forum-search:Can’t sign in. This account has been suspended.

Comments

  • Dave_1P
    Dave_1P

    Hello @1mrvinni! 👋

    Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • 1mrvinni
    1mrvinni
    Community Member

    will do

  • 1mrvinni
    1mrvinni
    Community Member

    received response from @businesssupport, no support ID provided, just links to kb articles. and a note: Note: We are meeting for our annual planning from February 6th to the 9th, so our replies may be delayed during this time.

    Issue is, I can't tell if our accounts are compromised or something else.

  • ScottS1P
    ScottS1P

    Hello @1mrvinni

    I've asked our security team to review the email you sent in and to contact you directly. Please be on the lookout for their message.

    Thank you,

This discussion has been closed.