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Issues importing LastPass secure information

bosstone75
bosstone75
Community Member
edited February 2023 in Memberships

I've followed the directions to turn off 2 Factor Authentication in LastPass and then to directly import in my passwords. When I do that, I get an error message stating Import Failed -> We cannot perform an import at this time due to changes beyond our control.

So then I tried following the directions to import using a .csv file. I exported the .csv file from LastPass and then tried to import it into 1Password. When I do that, I get an error message that says Import Failed -> 1Password couldn't import the data. The file may be of the wrong format.

Anyone run into this and found a solution?


1Password Version: 1Password for Windows 8.9.14 (80914009)
Extension Version: 2.6.0
OS Version: WIndows 11
Browser:_ Chrome
Referrer: forum-search:lastpass

Comments

  • windy709
    windy709
    Community Member

    I am experiencing exactly the SAME problem! There is also another thread, and someone posted a "fix", but I can't see what it is in the thread. Stay tuned.

  • bosstone75
    bosstone75
    Community Member

    Darn. I thought I had the solution when I noticed that the rows in the .csv file for secure notes was different than all the password rows. I tried deleting the secure notes rows and tried again. No luck. I contact customer support a few days ago and haven't heard back.

  • bosstone75
    bosstone75
    Community Member

    Ok. I found a solution.
    I'm not sure which of these items exactly were causing problems, but I ended up deleting everything in my LastPass Account that wasn't a password.
    This included Driver's License Info, Secure Notes, Addresses... anything that wasn't a password.

    I also found 2 lines in my .csv file that had weird characters in it, so I went into LastPass and deleted those two passwords.

    Then I used the direct interface between 1Password and LastPass to import the passwords (not the .csv file)

    Luckily, I didn't have a lot of "non-password" info in LastPass, so it was no big deal.

This discussion has been closed.