Wont let me use suggested password

joei
joei
Community Member
edited February 2023 in 1Password in the Browser


I get this message when I try and use the suggested password. Then I'm unable to save my new log in. I had to save it in LastPass which I'm trying to get rid of. I'm finding 1password very difficult to use and not very intuitive.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • joei
    joei
    Community Member

    This is very hard to navigate!

  • DenalB
    DenalB
    Community Member
    edited February 2023

    Hey @joei!

    Which browser are you using, and what is the version number of your browser extension? I remember that I also had this issue some weeks ago. Now I'm using Firefox and the latest beta build of the extension and don't have this issue when trying to save new entries in the browser.

  • steph.giles
    steph.giles

    Hey @joei,

    I'm sorry for the trouble you are having saving a login.

    It looks like you are running into an issue caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

    In the meantime, could you try the following to see if it helps?

    1. Lock the 1Password app (which also locks the extension).
    2. Unlock the 1Password app (which also unlocks the extension).

    If the issue is still present, then please go through the steps below to fully re-sync your account:

    1. Open your browser.
    2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
    3. Under General, disable "Integrate with 1Password app".
    4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
    5. Click "+ Sign in to a new account" to sign back in.

    Let us know how you get on!

This discussion has been closed.