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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Wont let me use suggested password

I get this message when I try and use the suggested password. Then I'm unable to save my new log in. I had to save it in LastPass which I'm trying to get rid of. I'm finding 1password very dif...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @joei,

I'm sorry for the trouble you are having saving a login.

It looks like you are running into an issue caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

In the meantime, could you try the following to see if it helps?

  1. Lock the 1Password app (which also locks the extension).
  2. Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, then please go through the steps below to fully re-sync your account:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable "Integrate with 1Password app".
  4. Under Accounts & Vaults, click the ( â‹® ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
  5. Click "+ Sign in to a new account" to sign back in.

Let us know how you get on!