Trying to sign in to TaxAct on Safari, won't let username fill.

Keith976009
Keith976009
Community Member
in 1Password in the Browser

Trying to sign in to TaxAct on Safari. The PW fills, but the username does not. I saw a string on this from last year and they said they were going to submit a ticket to get it fixed. It apparently hasn't been done. It works fine on other browsers I've tried - Chrome, Brave and Firefox.

1Password Version: Mac 8.9.15
Extension Version: Safari 2.6.0
OS Version: Ventura 13.2
Browser:_ Safari
Referrer: forum-search:1password not filling username on TaxAct in Safari

Comments

  • steph.giles
    steph.giles

    Hey @Keith976009,

    I'm sorry for the trouble.

    Can you send me a link to the exact page you are having trouble on so I can do some testing and best advise?

    Thank you!

  • Keith976009
    Keith976009
    Community Member

    https://www.taxact.com/auth/

    I have fiber internet and usually don't have problems, but clicking on my 1Password on Safari at this URL seems to take forever for it to process. Might be a TaxAct problem. So I click on the 1Password box where it shows my username and the box in the TaxAct signin just gets a red outline around it. If you wait about a minute the PW will eventually fill in, but the username does not.

  • steph.giles
    steph.giles

    Thank you for getting back to me @Keith976009, you're right 1Password in Safari seems to really be having difficulty with this particular page.

    I have filed an issue with our development team to see if we can improve the behaviour in a future update, I'm sorry for the disruption.

    Let us know if there is anything else we can help with at all.

    ref: dev/core/core#19929

This discussion has been closed.