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I need to reset account and start over

tgospodinov
tgospodinov
Community Member
edited February 2023 in Memberships

I signed up for a yearly membership, generated the secret key, but did not write down my password and forgot it. Is there a way to reset and start over? Thanke

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Comments

  • MrC
    MrC
    Volunteer Moderator

    @tgospodinov

    See the last section here:

    https://support.1password.com/forgot-account-password/

  • tgospodinov
    tgospodinov
    Community Member

    Thanks for your reply. Right, I signed up for a new account, but I want to transfer the subscription I paid for, but it's asking me to start another trial and a new subscription.

  • DenalB
    DenalB
    Community Member
    edited February 2023

    Hi @tgospodinov !

    For questions concerning your account, you should write an email to support@1password.com. But please be aware that it could take a while to get an answer because support team is getting many questions, actually.

  • Dave_1P
    Dave_1P

    @tgospodinov

    I've located your support ticket and I see that one of my colleagues has responded. If you have any questions or still need any further assistance then please reply to that email. To prevent the conversation from happening in two places at once I'm closing this thread. 🙂

    -Dave

    ref: ZLS-14894-682

This discussion has been closed.