Why is there no autofill button for saved checking accounts

ashear
ashear
Community Member
edited February 2023 in 1Password in the Browser

I have saved my checking account information but when I try to fill it in the auto-fill button is missing. I can't figure it out. Any help appreciated. Thanks.

1Password Version: 1Password for Windows 8.9.14 (80914009)
Extension Version: 2.6.0
OS Version: Windows 11
Browser:_ Firefox
Referrer: forum-search:checking account

Comments

  • steph.giles
    steph.giles

    Hey @ashear,

    Can you let me know the page you are trying to fill your information on and the type of details? Are you looking to fill your login information for your checking account or are you trying to fill your card details?

    Thank you!

  • ashear
    ashear
    Community Member

    I am trying to fill in my account and routing number.

  • steph.giles
    steph.giles

    Thanks for getting back to me @ashear, can you send me a link to the page so I can test it out and provide accurate guidance?

  • ashear
    ashear
    Community Member

    I can’t. It’s on chases pw protected site

  • steph.giles
    steph.giles

    @ashear,

    When you say the autofill button is missing do you mean in the dropdown beneath the fields with your credentials or do you mean the blue autofill button that appears in the right hand corner of the item when you click on the 1Password icon in your browser toolbar?

    Is the website URL for the page in question also saved within the item you have in your 1Password?

This discussion has been closed.