Long delay before allowed to log in to browser extension

donblanco
donblanco
Community Member
in 1Password in the Browser

When I open my browser (latest version of Chrome) and open the extension to log in, it just sits there for 10-15 seconds before the password field shows up and I can actually log in. This only started within the last month or so. Any ideas why?

1Password Version: Not Provided
Extension Version: 2.6
OS Version: Ventura 13.1
Browser:_ Chrome

Comments

  • steph.giles
    steph.giles

    Hey @donblanco,

    I'm sorry for the trouble.

    Can you let me know if you have the 1Password desktop app installed? If yes, can you give your computer a complete restart and let me know if it improves things?

    If you do not have the 1Password app installed can you try the following:

    1. Right click the 1Password icon in your browser toolbar and choose Settings
    2. Disable 'Integrate with 1Password app'

    Let me know how you get on!

  • donblanco
    donblanco
    Community Member

    I rebooted and it now pops up a prompt for TouchID - which is the way it should be. So yes, it just needed a restart.

  • steph.giles
    steph.giles

    Thanks for the update @donblanco, apologies for the disruption!

This discussion has been closed.