Where can I find my support ID?

roberthak
roberthak
Community Member
edited February 2023 in Business and Teams

I need to follow up on a support email, but they requested my support ID. I can't find any reference to that in our account. Where should I be looking?

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Comments

  • journeyman4
    journeyman4
    Community Member

    If you have an email the reference that ive used in the past is above the main mail body right at the top in a bigger bolder font, mixture of Letters, Numbers, and symbols, hope this helps.

  • ScottS1P
    ScottS1P

    Hi @roberthak,

    Depending on how you contacted us, you may not have been given a support ID. If it is available, it was likely shown in the body of the initial reply to your support request, but there are cases where there won't be one there.

    To help get this resolved, I'll send you an email so we can discuss what's happening and any other support cases you've had in the past. Please be on the lookout for my email.

    Thank you,

  • roberthak
    roberthak
    Community Member

    Hi @ScottS1P, thank you for reaching out. I've responded to your email. Please confirm receipt when you can.

  • ScottS1P
    ScottS1P
    edited February 2023

    Hi @roberthak,

    It looks like we've been able to connect you with our billing specialists. If you aren't seeing any updates from them, reply here and let me know.

    Thank you,

    ref: QNP-42645-478

  • roberthak
    roberthak
    Community Member

    Hi @ScottS1P, I'm looking to follow up on #BEQ-81364-419. Our initial issue was resolved but I'm looking for follow up on related billing, but haven't received a response to my emails. Can you help with this?

  • ag_tommy
    ag_tommy

    @roberthak

    I've mentioned to the team that you have additional questions. Someone should be with you as soon as possible.

    ref: BEQ-81364-419

This discussion has been closed.