Updated 1P8 today. Now the app is Offline

southernforge
southernforge
Community Member
edited February 2023 in iOS

... and will not reconnect. So the app is pretty much useless in tend of using new logins created on the laptop. What gives?

Sure makes me grateful for not deleting 1P 7.

Comments

  • jac.pd_1p
    jac.pd_1p

    Hi @southernforge

    In the lastest update of 1Password 8, we added the offline indicator for the first time to let you know if there's something wrong with 1Password and your internet connection. It could be the case that 1Password has been offline for awhile and only now it's being shown to you in the app. If you send through a diagnostics report from your iOS device to us, we'll take a look and get you back up and running on your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/138001/updated-1p8-today-now-the-app-is-offline#latest
    • Your forum username: southernforge

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much :)

  • southernforge
    southernforge
    Community Member

    Hi @jac.pd_1p thank you. The Support ID number is [#ASF-64857-929].

  • jac.pd_1p
    jac.pd_1p

    @southernforge

    Awesome, thanks for sending that through to us. I can see that it's with the correct team so we'll carry on the conversation over there and get you back up and running on your device.

    ref: ASF-64857-929

This discussion has been closed.