How long does it take for support to react
The Lastpass Import didn't work. I send a few EMails with screenshots and 1pdiagnostics files to support but didn't get a response. Not even an automated acknowledgment of receipt. So I wonder if you received them.
How long does an answer usually take? Does 1Password send acknowledgments? Do note that being security minded i did use GnuPG. If it's available I encrypt mails.
Regards
Martin
1Password Version: 1Password for Mac 8.10
Extension Version: 2.7.0
OS Version: macOS 12.6.3
Browser:_ Opera
Referrer: forum-search:How long does it take for support to react
Comments
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Hello @krischik! 👋
We try to get back to folks as soon as possible. I recommend that you wait to hear from us before sending more replies since that might delay a response. I don't see a ticket open using the email address associated with your forum account, did you use a different email address?
Do note that being security minded i did use GnuPG.
Encrypted emails are handled by a small specialized team and replies will take longer. Sending an unencrypted email that doesn't contain sensitive information will bring a faster reply.
-Dave
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The Lastpass import of version 8.10.0 failed spectacular and now my Lastpass folder where turned into 200 empty safes.
I wonder if the beta version has a new and maybe improved import I could try out. I ask because every try will result in an additional 100 empty safes which will be a pain to delete.
1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: macOS 12.6.3
Browser:_ Opera
Referrer: forum-search:How long does it take for support to react0 -
Two failed Lastpass imports left me with 200 empty safes and to delete them you have to type (or copy paste) in the name of the safe:
That's will be quite a lot of work. As it is it will be easier to delete the account and create a new one.
It would be nice if there was an option to quickly delete empty safes.
1Password Version: 1Password for Mac 8.10
Extension Version: 2.7.0
OS Version: 12.6.3
Browser:_ Opera
Referrer: forum-search:How long does it take for support to react0 -
Thanks Dave.
Yes, I have a separate EMails for normal and forum use. But the hostname is the same and I'm the only person who uses that hostname. I guess I'll just have to wait.
Regards
Martin.
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I've merged the other threads that you created since they involve the same situation. 🙂
I can chase the ticket for you to have one of our specialists look into this and answer your other questions/requests over email. Have you received a response yet? If you have then can you post the Support ID of the email conversation? It should be in the subject of the email thread and look like this: [#ABC-12345-678]
-Dave
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@Dave_1P If it makes it easier for your. However, now the title doesn't fit the content any more.
Yes support contacted me. The Ticket number is: [#HGC-34734-655].
Zoe suggested to use the CSV import. But using the CSV file I will loose the folder structure and the attachments. So that is not as helpful as the direct import.
I might still try it to see how it works. My current account is already messed up and I probably have to delete it shortly before the end of trial period and then create a new clean account to perform a clean import.
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Thank you for posting the Support ID, I've located the ticket and flagged it to our specialist Concierge team. My colleague will send you another reply as soon as possible. Since we have an email communication channel open I'm closing this thread on the public forums. 🙂
-Dave
ref: HGC-34734-655
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