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Multiple subscriptions

saggers
saggers
Community Member
edited February 2023 in Memberships

After I updated to 1password 8 I have found that I now have two subscriptions - one for 7 and one for 8. Can I safely terminate the 7 subscription, or will I lose access to any of my vaults? I had to create ta new vault to use version 8.

1Password Version: Not Provided
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Comments

  • ag_tommy
    ag_tommy
    edited February 2023

    @saggers

    If you have two the best thing to do is to reach out to my colleagues and let them assist you in making sure no data loss occurs. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    A new vault would be needed if you came from a standalone setup. Is that what you are asking about? In 1Password 8 you would be using a Personal/Private vault vs. a Primary in 1Password 7. We'll be happy to help sort this with you and look forward to talking to you.

  • saggers
    saggers
    Community Member

    Thank you. I have written to that address.

This discussion has been closed.