Forum Discussion

Former Member's avatar
Former Member
3 years ago

Plugin won't sync w/ app.

I'm using the plugin in firefox. In the plugin, I select "edit" in an item. It takes me to the 1password app. I edit a field. I save the item.
The plugin doesn't see the edited field.
I killed the browser. I killed 1password.
No joy.

The field is edited in the app, but not in the plugin. WTF!?
Is there some magic cache someplace I need to delete to force a sync?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=How%20to%20sync%20plugin

linux

7 Replies

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi Raiver, you're very welcome! Thanks for your kind words, and for taking the time to share the solution here 😄

  • Raiver's avatar
    Raiver
    New Contributor
    3 years ago

    Thanks for the lightning fast support. Everything is working now!

    If anybody else reads this after a search, the solution was simply to lock and unlock my desktop app which prompted for my 2fa code (I was never prompted for one before this was done). After that, everything got synced.

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi Raiver, thanks for letting me know! A member of the team will be in touch with you there shortly 😄

    ref: VIL-97164-475

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    3 years ago

    Hi Raiver, thanks for reaching out! As investigating this may involve discussing system specifics, could you email in to support+linux@1password.com with a diagnostics report?

    Make sure to include a link to this forum thread and your forum username in your email so we can connect the dots. Thanks!

  • Raiver's avatar
    Raiver
    New Contributor
    3 years ago

    I have the same problem, but this time on Brave browser on Fedora. I entered the new logins manually in the web site, but it still doesn't sync even after a restart. Is there a resolution to this or should I also send an email with the diagnostic info?

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @JRWest, thanks for reaching out. I'm sorry to hear you're encountering a syncing issue between the 1Password application and 1Password in your browser. To investigate further, I'd like to ask you to gather a diagnostics report and some logs from your device:

    Attach these to an email message addressed to support+linux@1password.com.

    With your email please include:

    Looking forward to hearing from you!

    Ali