extension installed in FF(110.0 64 bit, Windows 11). does not do anything when selected

jpo98056
jpo98056
Community Member
in 1Password in the Browser

title says it all... ideas? 1P icon shows locked. nothing happens when pressed. Re-installed several times. restarted browser and computer.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:FF extension installs but doesn't work

Comments

  • jpo98056
    jpo98056
    Community Member

    1Password Version: working windows and chrome... 1Password for Windows 8.10.0
    81000056, on PRODUCTION channel

    Extension Version: 2.6.0
    OS Version: Not 11
    Browser:FF

  • jpo98056
    jpo98056
    Community Member

    also verified that Edge extension is working...

  • david.m_1P
    david.m_1P

    Hi @jpo98056 ,

    Are you finding that a blank window or tab opens when you click on the 1Password extension icon in Firefox?

    I look forward to hearing from you!

  • jpo98056
    jpo98056
    Community Member

    Yes..! Exactly that

  • steph.giles
    steph.giles

    Thank you for getting back to us @jpo98056. Can you check your Firefox settings and let me know if you have it set to either 'Always use private browsing mode' or 'Never remember history'?

    If yes can you try disabling these settings and let us know if it improves things?

This discussion has been closed.