Firefox plugin never syncs
JRWest
I can't get the firefox plugin to sync. If I change an item (or add a new item) on another device or even on the 1passord app (linux), the item in the browser plugin never updates.
The only way to get the items updated is to remove and re-install the extension.
1Password Version: 8.10.0
Extension Version: 2.6.0
OS Version: Linux (arch)
Browser:_ Firefox
Comments
Team Member
Hi @JRWest, sorry about the issues you're seeing with 1Password in Firefox. I'm curious, if you save or update an item from the 1Password app (on your Linux machine or any other device), does it appear in your account at my.1Password.com?
Additionally, do you get any errors when you try to save or update an item with the extension in Firefox? Does locking and unlocking the extension to force a sync help at all?
It does not sync. If I edit a login from the plugin, it takes me to the app. I change the password in the app. I close the app. I re-open the app and verity the new password for the item in the app. It is still the old password in the plugin.
It stays the old password in the plugin until I entirely exist firefox (all open tabs / windows), Or remove and re-load the plugin.
Team Member
@JRWest could you clarify if the updates in the app make it to your account at my.1password.com? I'm asking in order to ensure that the issue isn't coming from the app. If the updates make it to my.1password.com, then we'll know that the issue is with the extension and we can troubleshoot from there.
I do have a couple more questions. Do you get any errors when you try to save a login? There is a known issue in the extension that involves how logins are synced. If you run into trouble with saving logins as well, then it's likely you've run into that issue. If you do not have troubles saving logins, then we can assume that the issue you're experiencing is different, and we can look for a cause elsewhere.
Lastly, do you have any other extensions in your browser? If so, please let us know what those are. We'd like to check if they are in conflict with 1Password, as that can cause syncing trouble.
Please let us know about the requested info. Talk to you again soon.