Autofill on safari stops working

ekohn

Hi Folks,
Running ver 8.10.1 wiuth extension 2,7,0
MacOS 13.3

Everything works great, till it doesn't.
Randomly the I would go to a password box in safari, 1pass shows my login info, when I click nothing happens.
If I close and reopen safari, it works again. until it doesn't.

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1Password Version: 8.10.1
Extension Version: 2.7.0
OS Version: 13.3
Browser:_ safari

ag_tommy

@ekohn

Is your entry correct that you are using a beta OS? That may be the culprit. I don't have that installed to check with. Assuming it is correct do you experience this in any other devices you have?

ekohn

I haven't seen it in other devices (ios based) and only on my daily machine.
you are correct 13.3 is still beta.

steph.giles

Hi @ekohn,

I'm sorry for the trouble.

If you run into this issue again can you please send over some logs so we can take a closer look? I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach these reports to an email addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

tezgno

I can confirm similar behavior. Only on Mac 13.3 beta. Just about every website in which I go to select the login doesn't work. This issue isn't happening on non-beta Mac's. Just the beta. Been an issue since 13.3 beta.

ag_tommy

@tezgno

Hopefully, this will resolve itself as the beta becomes stable. We're always willing to look at logs if you wish to provide them. It might help us before the next release. I know I often encounter things others do not. Any help is appreciated and welcomed.

If you'd like to send them over please follow the instructions in Steph's post just prior to yours.

tezgno

Sure. I’ll gather some logs and send them over today. The Mac that I have which runs the beta isn’t my daily driver machine (for obvious reasons) but I’ll be on it today so I can pull whatever logs you need.

Joy_1P

@tezgno we look forward to getting your logs. Let us know your support ID number when you have it.

tezgno

I sent the logs. Support id is [#GIR-96485-744]

ag_tommy

Thanks @tezgno

ref: GIR-96485-744