"Forbidden" message when attempting to log in to 1Password

thevanillabaron
thevanillabaron
Community Member
in 1Password in the Browser

I'm receiving an error I have seen a few others post about. I just signed up for 1Password and when I attempt to log in via 1password.com, I receive a blank screen with "forbidden." Likewise, I'm unable to log in to the Windows or Android apps, either via 1password.com or using the emergency kit.

I have tried multiple browsers, laptops and mobile devices. When I disconnect from my home Wi-Fi I AM able to access the site via my phone, so it seems like it is some sort of firewall/ip address blocking issue, but not savvy enough to diagnose the issue myself.

I contacted support via email first thing this morning, but have not heard back (#QUJ-52651-363)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • steph.giles
    steph.giles

    Hey @thevanillabaron,

    I'm sorry for the trouble, I have located your support ticket and a member of the team will be in touch soon.

    Thank you for your patience.

    ref: QUJ-52651-363

  • thevanillabaron
    thevanillabaron
    Community Member

    Oddly enough the issue is resolved this morning. Thanks for following up.

  • ag_tommy
    ag_tommy

    On behalf of Steph, you're welcome. Sorry for the hiccup. Let us know if it should happen to return.

This discussion has been closed.