Won't save login at website

safercracker823456
safercracker823456
Community Member
edited March 2023 in 1Password in the Browser

https://fedauth.colorado.edu/idp/profile/SAML2/Unsolicited/SSO?execution=e3s1

Just save "Can't save login" for some reason (I can log in however). I have two screen captures, one of the error and one of some error verbiage in the Chrome Extensions section when I select 1P.


1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: Windows 10 Home 64-bit
Browser:_ Chrome

Comments

  • safercracker823456
    safercracker823456
    Community Member

    These are the screen captures, for some reason I didn't see a place to attach them to the original comment.

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @safercracker823456, does this issue happen on all websites? If so, it sounds like there might be an issue with the extension syncing to our server and saving your logins. Could you try the following to re-sync your account and see if it helps?

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.

    If you use the 1Password desktop app on your computer, please go back and re-enable "Integrate with 1Password app". If you do not use the 1Password desktop app, then please leave it off.

    After that, please test things out. Let us know how things go!

  • safercracker823456
    safercracker823456
    Community Member

    Hi yes it was only with that site and it worked after logging out and logging back in.

  • Joy_1P
    Joy_1P
    1Password Alumni

    @safercracker823456 glad to hear that things are working well now!

This discussion has been closed.