iOS version 8.10.1 from today does not let me access the complete app! [Fixed]

MarkusGermany
MarkusGermany
Community Member
edited March 2023 in iOS

Hi,
I am on EU server and use the German version of 1PW.
Today I updated via iOS app store to version 8.10.1 on my iPhone.
Now i can only access the pages HOME and WATCHTOWER! Pressing OBJEKTE or SUCHEN is ignored and I can not get to my passwords!
I have sent an e-mail with diagnostic report half an hour ago.

1Password Version: 8.10.1
Extension Version: Not Provided
OS Version: iOS 16.3.1
Browser:_ Not Provided

«1

Comments

  • Pifou69
    Pifou69
    Community Member
    edited March 2023

    Same problem here, French version

  • Pados
    Pados
    Community Member

    Same Problem. Already restarted iPhone and reinstalled App. Still doesnt work.

    iPhone 14
    iOS 16.3.1
    1Password Version 8.10.1

  • Dave_1P
    Dave_1P
    edited March 2023

    Hello @MarkusGermany, @Pifou69, and @Pados! 👋

    I'm sorry that 1Password isn't opening the Items or Search page when using French or German with your iOS device. I can reproduce the issue on my device as well and our developers are planning to release a fix as soon as possible.

    As a temporary workaround, you can use 1Password in English to view your items:

    1. Open and unlock 1Password.
    2. Tap your accounts or collection in the top left, then tap Settings.
    3. Tap Advanced > Language and set to English (US).
    4. Restart 1Password.

    -Dave

    ref: dev/core/core#20138

  • Zayatoshi
    Zayatoshi
    Community Member

    Same problem. The search does not work. The application remains blocked.

  • alvaro87
    alvaro87
    Community Member

    Same problem; Spanish version of the app.

  • CallMeBau
    CallMeBau
    Community Member

    Yeah same problem for me :(

  • Unknown
    Unknown
    This content has been removed.
  • MarkusGermany
    MarkusGermany
    Community Member

    My diagnostic case number is [#QKP-16957-134].

  • poconi
    poconi
    Community Member

    This bug has been around for a long time, but management has neglected it for a long time.
    I'm tired of it.

  • 2451
    2451
    Community Member

    Same here. Fix it as soon as possible. I’m not talking about days. This app is essential to me and family. I need access right now.

  • Diedel
    Diedel
    Community Member

    Same issue in Germany.

    The cause is probably a poor quality cotroll at 1Password.

    It is so easy to write an automatic testing for this function.

    Let's hope that more value is placed on quality when it comes to security!

  • pentagwopsc
    pentagwopsc
    Community Member

    Same issue in Japanese, too.

    iPhone 13 mini
    iOS 16.3.1
    1Password Version 8.10.1

  • afalencar
    afalencar
    Community Member

    Same problem in Portuguese/BR.
    IOS 16.3.1

  • bewi
    bewi
    Community Member

    Same here ( Germany)only Watchtower acess…no Object !!! No search….please help
    Vers.8.10.1

  • WAITWT
    WAITWT
    Community Member
    edited March 2023

    Same problem here, Chinese Version. Thanks!
    iPhone 14 Pro (ios 16.3.1)

  • Dave_1P
    Dave_1P

    @Zayatoshi, @alvaro87, @CallMeBau, @WorldIRC, @MarkusGermany, @poconi, @2451, @Diedel, @pentagwopsc, @afalencar, @bewi, and @WAITWT

    I'm sorry for the frustration and inconvenience. Our developers have a fix coded and are working to release it as soon as possible. In the meantime, as a temporary workaround, you can use 1Password in English to view your items:

    1. Open and unlock 1Password.
    2. Tap your accounts or collection in the top left, then tap Settings.
    3. Tap Advanced > Language and set to English (US).
    4. Restart 1Password.

    -Dave

  • SifuDen
    SifuDen
    Community Member

    Same issue in French, too.

    iPhone SE
    iOS 16.3.1
    1Password Version 8.10.1

    Changing language to US like writes Dave works but what a pity after 2/3 weeks out of the store !!!

    Best regards

  • dragon1
    dragon1
    Community Member

    @Dave_1P Thx for your feedback. Hope your quality will improve soon. There are so many small bugs within 1PW8 (since release) and then such 'big' ones come on top!

    Please don't speed up with new features - please first repair the existing ones just like you wrote your headline within your own blogpost https://blog.1password.com/better-more-useful-1password/

    That's what we want from 1Password. Reliable and well tested software without any bugs first!

    Most annoying bugs since August 2022: 1Password stealing focus on macOS, browsers do have different shortcuts, often the shortcut for fill-in within browsers does not work, unlock of app only works with mouse-click and not with shortcuts,...

    1PW7 was much more reliable.

    And sorry, that I have to write these lines. Actually I really like 1PW and you guys... But the software quality isn't top notch as it has been.

  • Nomax2000
    Nomax2000
    Community Member
    edited March 2023

    Same issue with me. Since 1password wants to be one of the essential apps on any device, this can't happen. Work on your quality please. It is the same with the edit bug that another entry is edited than selected.

  • dragon1
    dragon1
    Community Member

    @Nomax2000 Yes! Another huge one. Already had to change several passwords as I ran into this stupid bug and filled passwords on wrong sites.

  • 2451
    2451
    Community Member

    @Nomax2000 @dragon1
    SIGN
    What an annoying bug. That one slipped through your testing? Unbelievable

  • Nomax2000
    Nomax2000
    Community Member

    I am using 1password since 2010 and I never experienced so many bugs/glitches like the last months. Usually they are just annoying. But this one is a problem. Less new functions and more quality/stability. Make it a reliable app again. This app is my gatekeeper for my IT. Passwords, saving password, it’s all about trust. If the users loose the trust, you loose the user.
    I hope this is/was a one time issue.

  • pdkb
    pdkb
    Community Member

    Same issue in Japanese.
    ios 16.3.1

  • Unknown
    Unknown
    This content has been removed.
  • MarkusGermany
    MarkusGermany
    Community Member

    Fix is out and works fine for me. Thx team for the fast response.

  • Pifou69
    Pifou69
    Community Member

    Fix works for me too. Thank you

  • alvaro87
    alvaro87
    Community Member

    Bug fixed with latest update 8.10.2. Thanks!

  • [Deleted User]
    [Deleted User]
    Community Member

    Thank you for the quick fix.
    1Password remains one of the best and most important apps. However, I think that more attention should be paid to quality. I don't see errors in a calendar app as critical as in a password manager. I hope that more attention is paid to security.
    I love 1P <3

  • Dave_1P
    Dave_1P

    Hello folks,

    As others have already mentioned, we've just pushed a hotfix for this issue with version 8.10.2:

    We’ve fixed an issue where you wouldn’t be able to tap the Items and Search tabs if your device was set to a non-English language.

    Your iOS device will update 1Password automatically if automatic updates are turned on; otherwise, open the App Store app to download the latest version. It may take a few hours for the update to become available in all App Store regions.

    Thank you everyone for the feedback. Our Quality Assurance (QA) team is in the process of implementing new "smoke alarm" checks to our review process so that issues like this are caught before the release of new builds in the future. I'm sorry again for the inconvenience.

    -Dave

  • bewi
    bewi
    Community Member

    Big thanks for fast help 😃

This discussion has been closed.