iOS version 8.10.1 from today does not let me access the complete app! [Fixed]

MarkusGermany

Hi,
I am on EU server and use the German version of 1PW.
Today I updated via iOS app store to version 8.10.1 on my iPhone.
Now i can only access the pages HOME and WATCHTOWER! Pressing OBJEKTE or SUCHEN is ignored and I can not get to my passwords!
I have sent an e-mail with diagnostic report half an hour ago.

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1Password Version: 8.10.1
Extension Version: Not Provided
OS Version: iOS 16.3.1
Browser:_ Not Provided

Pifou69

Same problem here, French version

Pados

Same Problem. Already restarted iPhone and reinstalled App. Still doesnt work.

iPhone 14
iOS 16.3.1
1Password Version 8.10.1

Dave_1P

Hello @MarkusGermany, @Pifou69, and @Pados! 👋

I'm sorry that 1Password isn't opening the Items or Search page when using French or German with your iOS device. I can reproduce the issue on my device as well and our developers are planning to release a fix as soon as possible.

As a temporary workaround, you can use 1Password in English to view your items:

1. Open and unlock 1Password.
2. Tap your accounts or collection in the top left, then tap Settings.
3. Tap Advanced > Language and set to English (US).
4. Restart 1Password.

-Dave

ref: dev/core/core#20138

Zayatoshi

Same problem. The search does not work. The application remains blocked.

alvaro87

Same problem; Spanish version of the app.

CallMeBau

Yeah same problem for me :(

MarkusGermany

My diagnostic case number is [#QKP-16957-134].

poconi

This bug has been around for a long time, but management has neglected it for a long time.
I'm tired of it.

2451

Same here. Fix it as soon as possible. I’m not talking about days. This app is essential to me and family. I need access right now.

Diedel

Same issue in Germany.

The cause is probably a poor quality cotroll at 1Password.

It is so easy to write an automatic testing for this function.

Let's hope that more value is placed on quality when it comes to security!

pentagwopsc

Same issue in Japanese, too.

iPhone 13 mini
iOS 16.3.1
1Password Version 8.10.1

afalencar

Same problem in Portuguese/BR.
IOS 16.3.1

bewi

Same here ( Germany)only Watchtower acess…no Object !!! No search….please help
Vers.8.10.1

WAITWT

Same problem here, Chinese Version. Thanks!
iPhone 14 Pro (ios 16.3.1)

Dave_1P

@Zayatoshi, @alvaro87, @CallMeBau, @WorldIRC, @MarkusGermany, @poconi, @2451, @Diedel, @pentagwopsc, @afalencar, @bewi, and @WAITWT

I'm sorry for the frustration and inconvenience. Our developers have a fix coded and are working to release it as soon as possible. In the meantime, as a temporary workaround, you can use 1Password in English to view your items:

1. Open and unlock 1Password.
2. Tap your accounts or collection in the top left, then tap Settings.
3. Tap Advanced > Language and set to English (US).
4. Restart 1Password.

-Dave

SifuDen

Same issue in French, too.

iPhone SE
iOS 16.3.1
1Password Version 8.10.1

Changing language to US like writes Dave works but what a pity after 2/3 weeks out of the store !!!

Best regards

dragon1

@Dave_1P Thx for your feedback. Hope your quality will improve soon. There are so many small bugs within 1PW8 (since release) and then such 'big' ones come on top!

Please don't speed up with new features - please first repair the existing ones just like you wrote your headline within your own blogpost https://blog.1password.com/better-more-useful-1password/

That's what we want from 1Password. Reliable and well tested software without any bugs first!

Most annoying bugs since August 2022: 1Password stealing focus on macOS, browsers do have different shortcuts, often the shortcut for fill-in within browsers does not work, unlock of app only works with mouse-click and not with shortcuts,...

1PW7 was much more reliable.

And sorry, that I have to write these lines. Actually I really like 1PW and you guys... But the software quality isn't top notch as it has been.

Nomax2000

Same issue with me. Since 1password wants to be one of the essential apps on any device, this can't happen. Work on your quality please. It is the same with the edit bug that another entry is edited than selected.

dragon1

@Nomax2000 Yes! Another huge one. Already had to change several passwords as I ran into this stupid bug and filled passwords on wrong sites.

2451

@Nomax2000 @dragon1
SIGN
What an annoying bug. That one slipped through your testing? Unbelievable

Nomax2000

I am using 1password since 2010 and I never experienced so many bugs/glitches like the last months. Usually they are just annoying. But this one is a problem. Less new functions and more quality/stability. Make it a reliable app again. This app is my gatekeeper for my IT. Passwords, saving password, it’s all about trust. If the users loose the trust, you loose the user.
I hope this is/was a one time issue.

pdkb

Same issue in Japanese.
ios 16.3.1

MarkusGermany

Fix is out and works fine for me. Thx team for the fast response.

Pifou69

Fix works for me too. Thank you

alvaro87

Bug fixed with latest update 8.10.2. Thanks!

[Deleted User]

Thank you for the quick fix.
1Password remains one of the best and most important apps. However, I think that more attention should be paid to quality. I don't see errors in a calendar app as critical as in a password manager. I hope that more attention is paid to security.
I love 1P <3

Dave_1P

Hello folks,

As others have already mentioned, we've just pushed a hotfix for this issue with version 8.10.2:

We’ve fixed an issue where you wouldn’t be able to tap the Items and Search tabs if your device was set to a non-English language.

Your iOS device will update 1Password automatically if automatic updates are turned on; otherwise, open the App Store app to download the latest version. It may take a few hours for the update to become available in all App Store regions.

Thank you everyone for the feedback. Our Quality Assurance (QA) team is in the process of implementing new "smoke alarm" checks to our review process so that issues like this are caught before the release of new builds in the future. I'm sorry again for the inconvenience.

-Dave

bewi

Big thanks for fast help 😃