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Can't create an account after being a deleted family member

Greetingsworld
Greetingsworld
Community Member
in Memberships

So this happened:

  1. I created a family account with email A

  2. I added email B as a member, after creating an account with email B

  3. I decided I wanted to switch to individual plans, but I could only do that if there are no family members left in the plan: so I deleted email B from the family.

  4. I downgraded to an individual plan for email A.

  5. I wanted to log in to email B and purchase an individual plan, but it didn't work. It said: "account deleted"

  6. Tried to create an account with email B, but it said: "an account already exists for this email"
  7. Got 2 emails: "reminder to verify your account" But when I click the link/button, it says: "an account already exits"

The whole point of account deletion is that you can have a fresh start, right? I would really appreciate any help because email B is my work email, using another email address isn't just going to do the job.

How can I get out of this loop?

P.S. I emailed support 3 days ago, but still no reply

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