Cannot update payment information

Community Member
edited March 13 in Windows

Hello, I received an email today that my payment method was rejected, but when i logged in to update my information, i could not. It would not allow me to edit the existing card information, and when i enter a new card the ADD CARD field remains greyed out. I was using my webrowser to enter the information. and filled out the form using both the 1Password app and manually entering the information through with the keyboard.. Could someone please help?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: WINDOWS 10
Browser:_ EDGE


  • nhDOBsfc
    Community Member

    I had the same problem. You can email customer service off the home page, but here's the deal.
    1. Change your address.
    2. Notice address has the same no-changes problem--you can't!
    3. Change your country to some other country.
    4. Change your country back to your real country. Now you can update your address.
    5. Update address even if there are no changes -- add an extra space or something so the software is fooled into thinking you changed something and save.
    6. Now you can update your payment information

    You probably think I'm making this up, but I'm not.

  • Bashkaai
    Community Member

    @nhDOBsfc Well I'll be. It worked! Weird. THANK YOU VERY MUCH

  • Hello @Bashkaai,

    Thanks for your message (and to @nhDOBsfc). We appreciate you letting us know that your problem has been resolved.

    If you have any future issues related to billing or your account, to protect your privacy, you can email 1Password Support.

    Thanks and have a great day!

This discussion has been closed.