CAN'T MIGRATE can't reinistall can't getge response from support

Iwouldrathernot

CAN'T MIGRATE can't reinistall can't get response from support

SUPPORT
@AGILEBITS.COM
I get cant install 1PW 7 since 8 is installed what does this do to my data?
can I still access 8
this is continuing to be a FU and I cannot see any responses to prior emails from 1PW/AB

NO FEEDBACK on where to look for data files to preserve, and what gets overwritten or erased.

I have been using 1PW across several devices for 10+ years , recommended it and now am having it mess up EVERYTHING it touches, heaping confusion, complexity and feature creep over the entire install.

? where are their responses?

I have hours on this and trying to recover backed up data with responses in the past that heap confusion over terms used without definition or pointers to their definitions.

Now says I cant install 7 because 8 exists on the machine
I need someone to walk me through this and recover my backups, the rabbit holes I have been sent down don't get responses as to what they are impacting. got responses that appeared to ignore prior instructions and just went off in other directions.

EVEN THIS COMMENT, WHICH ERRORS TO " YOU HAVE AN EMAIL ADDRESS ASSOCIATED WITH THE QUESTION"
WHERE????? the AGILE BITS TITLE ?

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ag_mike_d

Hello @Iwouldrathernot,

Please excuse the delay in my response. We have received a higher than normal amount of tickets recently and have been working diligently to reply to everyone. We truly appreciate your patience.

I'm sorry to hear that you've been experiencing difficulties with reinstalling 1Password 7 for Windows and the migration process. Have you received a response from our Bitbot assistant with a Support ID number? Could let us know what that Support ID number is so we can track down the email and put you in touch with the Migrations team?

If not, could you please contact us at the following email address, support+forum@1password.com and please include:

• A link to this thread: https://1password.community/discussion/138699/cant-migrate-cant-reinistall-cant-getge-response-from-support
• Your forum username: Iwouldrathernot

You should receive an automated with a Support ID number.  Please post that number here.

In the meantime, 1Password 8 will need to be uninstalled from your device before reinstalling 1Password 7 for Windows.

Thanks and looking forward to hearing from you!

Iwouldrathernot

Thanks. Got response from support asking for details @ ~10:30, 4 days out.
I am still where I was pending their response to the reply.
Today's reply was the first "Bitbot" tagged reply to my requests.
[#RCX-74949-486]
Do my follow up requests to ask for status, reset the original request to the end of the request que?
I was very satisfied with 1PW PCV4 and MacV6 for 10 years, but problems and long unanswered questions about them and v8 that I have had are all biting me.
I am trying to restore an install that has gone dark and will not read or threatens to overwrite or abandon existing files/vaults and backups, adding complexity and confusion.
I am experiencing many of the concerns discussed in the Win4 threads on this board concerning the transition to v8, and have since subscribing in September.
V8 plays unpredictably and not well with what were stable standalone versions.
I am faced with restoring and verifying some 1000 files locked in "secure storage".

ag_mike_d

Thanks for providing that support ticket number, @Iwouldrathernot.

I've had a look and see it is with correct team. As mentioned we've been experiencing a higher than normal volume of tickets. Follow up requests can reset the place queue, however the support teams are working to respond to the oldest tickets without a response. I'm sorry for any additional delays you're experiencing.

To keep things tidy, could you continue to follow up via email? I've also noticed a few other threads from you here in the forum. I'll close these threads as duplicates, linking back here. Thanks!

ref: RCX-74949-486

Iwouldrathernot

thanks
the email support connection appears to have responded.
As an aside, I have had more crashes from software updates than mechanical failures
at a ratio of 6 to 1,
mostly over features I have no need for and do not use.
I am not seeing how the features and "increases" in security are making my life better. More complexity and opportunities for confusion.
Macv4 and Winv6 standalones had been stable and just needed to be restored..
No problem in paying you guys more, but I just am not seeing the value in "up"grading
given the backwards compatibility issues.
thanks again

ag_mike_d

@Iwouldrathernot - we appreciate the additional feedback!

I happy to hear that the team has responded via email, please continue the conversation there and we'll be happy to help.

Thanks for being a long time user of 1Password!