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Request to disable 2FA.

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MichaelMcAdam
MichaelMcAdam
Community Member
in Memberships

Hi there,

Due to some unfortunate circumstances I had to get a new phone and was unable to transfer over my google authenticator 2FA. Because of this, I have been locked out of my 1password on all devices except my desktop PC. Due to some bad timing, I have a work trip this week, I was able to login into some of my key accounts before going on my trip but I would love to have access to my account again. I contacted customer support a few days ago but have not heard back.

I saw that another user had a very similar issue to me and posed yesterday so I thought I would try my luck. I have my emergency kit and my secret key the only thing blocking me from getting into my account is the 2FA.

Please help,
-Michael

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Comments

  • Blake
    Blake
    Options

    Hey Michael! I'm terribly sorry for the trouble here.

    If you've sent us an email, our security team will follow-up with you as soon as they can to assist with the removal of 2FA from your 1Password Account.

  • ag_tommy
    ag_tommy
    Options

    @MichaelMcAdam

    Did you reach out to support? If you haven't done so please email us using support+forum@1password.com

This discussion has been closed.