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Frozen account

HaykMelikyan
HaykMelikyan
Community Member
edited March 2023 in Memberships

I started using 1password a month ago, beginning with the free trial. However, after the trial ended, I received an email indicating that my account had been frozen. To continue using the service, I purchased an annual subscription through the Apple subscription page on my iPhone. Despite this, I am still unable to access my account on both my phone and laptop. I urgently need help resolving this issue, as I have already paid for the service. I have contacted support, but have not received a response yet. My ticket number is #RST-73797-197.

1Password Version: 8
_Extension Version: Not Provided
OS Version: 16.3.1
_Bowser: Not Provided

Comments

  • ag_tommy
    ag_tommy
    edited March 2023

    Hey @HaykMelikyan

    We don't discuss account details in the forum for your privacy. Thank you for writing in to my colleagues in email support; that was the best thing to do, and for providing that support id number. Someone should be with you as soon as possible.

    ref: RST-73797-197

  • HaykMelikyan
    HaykMelikyan
    Community Member

    Good. Thank you for information.

This discussion has been closed.