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I am unable to sign into mobile app and desktop app with master password.

jamesbaptiste
jamesbaptiste
Community Member
edited March 2023 in Memberships

Created a account, I have a master password works with browsers but I'm unable to sign in to Mobile app and desktop app. I'm using Key Phrase email and masterpassword getting incorrect user name password.

1Password Version: Current
Extension Version: Current
OS Version: Windows 11 and Ventura
Browser:_ Not Provided
Referrer: forum-search:I am unable to sign into Mobile app and Desktop app with master password

Comments

  • ag_josephine
    ag_josephine
    1Password Alumni

    Hi @jamesbaptiste,

    We will be happy to help you with this - to avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

This discussion has been closed.