Password filling twice

rogerl50
rogerl50
Community Member
edited May 2023 in 1Password in the Browser

When I use the browser extension with the fingerprint activation to unlock, and if there is only one entry for the site in question, the password field fills twice. As far as I can tell, this happens on every site. I don't know if it happens if/when I'm forced to activate the extension by typing my password. Works fine on mobile I think.

1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: Not Provided
OS Version: macOS 11.7.4
Browser:_ Firefox 110.0.1
Referrer: forum-search:password enters twice

Comments

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hey @rogerl50, it looks like you emailed us about this. We've sent you a response. Let's keep the conversation in the email so that there's no back and forth. Thanks and let us know if you need more help.

    ref: LZC-49383-717

  • talbet
    talbet
    Community Member

    I have the same problem, is there a solution that can be shared?

  • david.m_1P
    david.m_1P

    Hi @talbet, thanks for reaching out!

    Can you confirm if your browser is Firefox and if you're using Universal Autofill to autofill your login details?

    Looking forward to hearing from you!

  • talbet
    talbet
    Community Member

    Hi @david.m_1P, yes I am using Firefox and Universal Autofill.

  • david.m_1P
    david.m_1P

    Thanks for confirming, @talbet!

    Are you using the latest version of Firefox (Version 113.0) when this occurs? If not, can you update Firefox using the following steps:

    1. Open Firefox.
    2. Click Firefox in the Mac menu bar.
    3. Select "About Firefox".
    4. Let Firefox finish checking for updates, then if available, click to update and relaunch Firefox.

    Once fully up to date, can you let us know if you're still able to re-create this behaviour?

  • talbet
    talbet
    Community Member

    I can confirm that this is still happening on the latest Firefox (v113). When 1password is unlocked, and I use a hotkey to fill a password, everything works fine.

    However, when 1password is locked:

    • I use a hotkey to fill a password,
    • the unlock screen comes up
    • when I unlock 1password the password field is filled twice.

    The username and password is filled instantly on unlock, however around a second after the unlock, the password is filled and appended again resulting in a double password.

  • david.m_1P
    david.m_1P

    Thanks for trying that out, @talbet!

    I can confirm that this behaviour is due to a known issue that our development team is aware of and investigating. It appears to only occur when using the keyboard shortcut for Universal Autofill to fill a page opened in Firefox while 1Password is locked. I've added you to the list of affected users and apologize for any inconvenience.

    Aside from ensuring that 1Password is unlocked before using the keyboard shortcut for Universal Autofill, you can try the following steps as a workaround when 1Password is locked as well:

    1. Navigate to the website you'd like to fill on.
    2. Press Command + Shift + Space to access the Quick Access menu.
    3. Unlock 1Password once prompted, then the Quick Access menu will appear.
    4. Ensure that the correct item is highlighted and press the Return key to autofill the item on the webpage.

    Let us know if you have any questions!

    ref: dev/core/core#19106

  • npb
    npb
    Community Member

    Hello, I have this issue daily. Please add me to the list.

    Universal autofill is on. MacOS 13.5.1, 1Password 8.10.13 (81013005), Extension 2.14.1, Firefox 117.0.

  • steph.giles
    steph.giles

    Hey @npb,

    I have added your report, I'm sorry for the disruption.

    I hope the workaround above helps in the meantime.

    ref: dev/core/core#19106

  • rcork
    rcork
    Community Member

    Add me to the list of impacted users. Looking forward to a fix but the workaround works for now.

  • david.m_1P
    david.m_1P

    Thanks for letting us know this is impacting you as well, @rcork! I've added you to the list of affected users.

    ref: dev/core/core#19106

  • ticuliced
    ticuliced
    Community Member

    I'm not sure if I understand the issue here correctly, but I am experiencing 1password pasting the password into the password input twice "back-to-back" in some cases. Is this what is described here? If so, what is the timeline of a fix for this?

  • steph.giles
    steph.giles

    Hey @ticuliced,

    Can you let me know the steps you are taking to fill so I can check to see if you are running into the issue mentioned above? Are you using a keyboard shortcut?

  • ticuliced
    ticuliced
    Community Member
    edited December 2023

    Hey @steph.giles apologies for the delayed response. I am not sure when it occurs because it does so seemingly at random. It just did happen, however, when trying to log in to 1password.com, but has happened with various sites before. I am using the keyboard shortcut (⌘+\), yes.

  • steph.giles
    steph.giles

    Hey @ticuliced,

    Thank you for getting back to me.

    In the issue listed above, 1Password is filling the password twice in Firefox if you used the shortcut when 1Password is locked.

    Does the workaround listed here help at all: https://1password.community/discussion/comment/685928/#Comment_685928

    Apologies for the disruption.

  • ticuliced
    ticuliced
    Community Member

    Hi @steph.giles, yes, know that you say it, that is indeed the case. I must have overlooked the previous answer – it sounds like it might be that. Though I just tried to disable 'Universal Autofill' and it is still happening – so I am actually unsure?

    In any case, as this is a known issue: Is there any timeline for a fix, given that it was reported back in March, already?

  • Dave_1P
    Dave_1P
    edited December 2023

    @ticuliced

    Thanks for the reply. How did you turn off Universal Autofill? If you removed the system permission then you might need to fully close 1Password from the menu bar and then reopen it before those changes take effect.

    Just to confirm: does the workaround in the previous post help?

    Is there any timeline for a fix

    I don't have an ETA to share at the moment, the issue is still in our developer's backlog to be further investigated and fixed in the future. Thank you for your continued patience.

    -Dave

  • ticuliced
    ticuliced
    Community Member

    @Dave_1P I turned it off in the 1Password settings (Settings > General >Autofill > "Submit automatically with Universal Autofill") – does that not actually turn it off? Yes, the problem only occurs when 1Password is locked, so unlocking it first does seem to be a viable workaround.

  • Dave_1P
    Dave_1P

    @ticuliced

    Thanks for the reply. Turning off that option just means that the login won't be automatically submitted by having 1Password click on any "Login" or "Next" buttons in the login form after filling your password. Universal Autofill will still fill your credentials but will leave clicking the login button to you.

    I'm happy that the workaround provides some help. I'm sorry again for the inconvenience.

    -Dave

  • npb
    npb
    Community Member

    OK, I'm now willing to pay a bounty to make this go away. Starting at $100, but I'm sure we can start crowd sourcing. Let's make Firefox a not-2nd-class experience.

  • MVRLon
    MVRLon
    Community Member

    @Dave_1P
    @steph.giles

    More than a year now with no fix

  • Dave_1P
    Dave_1P
    edited May 27

    @npb and @MVRLon

    I'm sorry for the continued inconvenience. I've just tested again and I'm no longer able to reproduce the issue. I'm running the following:

    • 1Password for Firefox: 2.23.3
    • 1Password for Mac: 8.10.33
    • Firefox: 126.0

    Could you update to the latest versions and let me know if you still see the issue on your end? If you do then what website do you see the issue on?

    -Dave

  • MVRLon
    MVRLon
    Community Member
     
    1Password for Firefox: 2.24.1
1Password for Mac: 8.10.34
Firefox: 126.0

    Seeing it on quite a few.

    account.ui.com
    flyertalk.com
    are a couple

  • npb
    npb
    Community Member

    Well suddenly I can't reproduce it either. Has there been a new release since last Friday?

    1Password for Firefox: 2.23.3
    1Password for Mac: 8.10.33 (81033001)
    Firefox: 126.0

    In general for me, it was any website the first time you do a fill after unlocking and filling with Command + \

  • EvonG1P
    EvonG1P

    Thank you for your reply!

    @npb. There were a few releases for the 1Password desktop app in the last two weeks, but not related to this issue. Nevertheless, I am glad that you cannot reproduce the problem.

    @MVRLon. I am sorry to hear that you are still running into this. So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com.

    With your email, please include:

    Please do not share any sensitive information in the screen recording. If the file size is too large to attach, send us the email first, and then we can provide you with an upload link.

    After emailing in, you will receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon

  • npb
    npb
    Community Member
    edited June 6

    @EvonG1P it has returned. One thing I did notice is that (I think) it has to self-lock. I've never been able to reproduce it by locking 1Password manually and then trying to fill.

    I've sent a screen recording, ID JEG-48693-848

  • Dave_1P
    Dave_1P

    @npb

    Thank you for sending in that screen recording, I see that my colleagues has passed it along to our development team.

    -Dave

    ref: JEG-48693-848

  • QuentinWilson
    QuentinWilson
    Community Member

    I would like to add that this is still happening after all this time when using the hotkey in Firefox when the application is locked.

    It's been so long with no fix in sight that I'm seriously considering not renewing my subscription, because I'm getting tired of having to work around this issue in my main browser. Seriously, I get that this may be an extremely hard problem to pin down because not even I can reproduce it all the time (although I do encounter it every day, don't get me wrong) and it's probably to do with the interaction between the main program and the browser extension. But it's been forever and a day and this is commercial software, once money is involved there's just naturally a higher standard that you get held to.

    For the record, here's all the version numbers (everything should be the latest):

    • macOS Sequoia 15.1
    • Firefox 132.0 (aarch64)
    • 1Password for Mac 8.10.50 (81050025)
    • 1Password browser extension version 8.10.48.25

    Please, this needs to get fixed sooner rather than later at this point.

  • Dave_1P
    Dave_1P

    @QuentinWilson

    I'm sorry for the continued impact, I've passed your comments along to the team internally. For the time being I would suggest the following as potential workarounds:

    1. Unlock 1Password before using Command-Backslash to fill your login.
    2. Fill your login credentials by clicking on the inline menu on the page rather than using Command-Backslash:

    image

    -Dave