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Extension not working with latest Firefox update

calicyclistcalicyclist
Community Member
edited March 20 in 1Password in the Browser

After updating to Firefox v111.0 on Mac the extension no longer works when I click on the icon in the password field. Have to manually copy and paste everything in. Works fine in Windows with the same version.

1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: 2.8.1
OS Version: 13.2.1
Browser:_ Firefox v111.0

Comments

  • ag_tommyag_tommy

    Team Member

    @calicyclist

    It sounds like there is a disconnect between the two (1Password and 1Password in the browser). Try the following.

    1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
    3. Quit the browser completely! A full quit, not a close or minimize to the dock.
    4. Quit 1Password. While looking at the main window (locked or unlocked)
      • Press Command and Q 1Password should lock and close.
    5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
    7. Open your browser.
    8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.
  • calicyclistcalicyclist
    Community Member

    Tried all this and same result. Not connected properly.

  • steph.gilessteph.giles

    Team Member

    Hey @calicyclist,

    I'm sorry for the trouble, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to [email protected] with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • calicyclistcalicyclist
    Community Member

    [#QVB-92467-679]

  • Joy_1PJoy_1P

    Team Member

    Hi @calicyclist, I've located your ticket. One of our team members will be with you as soon as they can!

    ref: QVB-92467-679

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