Extension not working with latest Firefox update

calicyclist

After updating to Firefox v111.0 on Mac the extension no longer works when I click on the icon in the password field. Have to manually copy and paste everything in. Works fine in Windows with the same version.

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1Password Version: 1Password for Mac 8.10.3 (81003012)
Extension Version: 2.8.1
OS Version: 13.2.1
Browser:_ Firefox v111.0

ag_tommy

@calicyclist

It sounds like there is a disconnect between the two (1Password and 1Password in the browser). Try the following.

1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
3. Quit the browser completely! A full quit, not a close or minimize to the dock.
4. Quit 1Password. While looking at the main window (locked or unlocked)
   • Press Command and Q 1Password should lock and close.
5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
7. Open your browser.
8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.

calicyclist

Tried all this and same result. Not connected properly.

steph.giles

Hey @calicyclist,

I'm sorry for the trouble, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

calicyclist

[#QVB-92467-679]

Joy_1P

Hi @calicyclist, I've located your ticket. One of our team members will be with you as soon as they can!

ref: QVB-92467-679

cmeury

Ran into exactly the same issue. Sent the log. Ticket number: [#KHY-82478-679]

ag_tommy

@cmeury

Your log is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible.

ref: KHY-82478-679

ProfMark

Same issue with 1PWD8 and FF 112. Here is the ticket, but I have not had follow-up.#FQV-89877-113

I am registered, and paid, but have no response.

ag_tommy

@ProfMark

Someone will be with you as soon as possible. Apologies for the delay.

ProfMark

Thank you very much.

ag_tommy

You're welcome.