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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Extension not working with latest Firefox update

After updating to Firefox v111.0 on Mac the extension no longer works when I click on the icon in the password field. Have to manually copy and paste everything in. Works fine in Windows with the s...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @calicyclist,

I'm sorry for the trouble, I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!