To protect your privacy: email us with billing or account questions instead of posting here.

Is anyone having issues renewing their anuual subscription?

sollyd
sollyd
Community Member
in Memberships

I have tried 2 different cards and both times I got an email "We couldn’t process your payment". I then purchased a gift card and redeemed it. Now the gift card says it has already been redeemed but the subscription hasn't renewed.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:Does anyone in India have issues renewing their anuual subscription?

Comments

  • ag_tommy
    ag_tommy
    edited March 2023

    @sollyd

    Looks like you've got an email support request into the billing team. That's the correct thing to do. Thank you for that. We do not have access to billing details here in the community. Someone from the team should be with you as soon as possible.

    ref: KRK-89182-383

  • sollyd
    sollyd
    Community Member

    Thanks, yes I have emailed them, awaiting reply.

  • ag_josephine
    ag_josephine
    1Password Alumni

    @sollyd

    Thank you for letting us know!

This discussion has been closed.