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I got "Something went wrong - An unknown database error occurred.
Mac OSX Chrome (latest).
Browser extension pop-up was just spinning forever
Stop/start extension did not help
Uninstall/reinstall extension did not help
Browser restart did solve the problem.
A temporary out of disk space situation seemed to cause this (unpacking a big ZIP ran the machine into the OSX low disk mode - very slow, pop-ups to kill/clear things. Chrome went into it's version of the same mode), which makes it very hard to run down in the logs since those also couldn't be written.
This seems like it would be fairly easy to test for.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
3 Replies
- 1P_Tommy
Moderator
Thanks @miltieIV2
ref: ZD-125946
- 1P_Dave
Hello @miltieIV2! 👋
I'm sorry that you're running into an error when using 1Password in the browser. Our team would like to investigate further, could you please send the following:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/139036/i-got-something-went-wrong-an-unknown-database-error-occurred#latest
- Your forum username: miltielV2
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
