log into a website after installing 1Password on phone, I get a blank screen and can't do anything

gwbella
gwbella
Community Member
in Android

After installing 1PW, when I try to log into sites on my phone that I have set up in 1PW, I get a blank screen. If I pull down on the screen I get a spinning icon that goes about 1/2 the way through its progress line then disappears. I can no longer log into that website.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:When trying to log into a website after installing 1Password on phone, I get a blank screen and can'

Comments

  • gwbella
    gwbella
    Community Member

    Version 8.10.1
    Browser - Chrome

  • ag_timothy
    ag_timothy

    Hi @gwbella, that certainly doesn't sound right. My apologies for any inconvinience here!

    I'd like to ask you to try signing in to a website, as you mentioned, then create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/139046/log-into-a-website-after-installing-1password-on-phone-i-get-a-blank-screen-and-cant-do-anything#latest
    • Your forum username: gwbella

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

This discussion has been closed.