1Password removed my permissions.

ajfager
ajfager
Community Member
in Lounge

Somehow I am no longer a member of Administrators or Owners.

Both Groups have no members.

I know for a fact I have never removed anyone from either group. How is this possible?

What can be done to fix this?

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Comments

  • Ben
    Ben

    Hi @ajfager

    I'm sorry to hear you're having trouble. We're unable to look up your account details based on a request through this public forum, but I have some basic troubleshooting I can suggest. If that doesn't resolve the issue I can get you in touch with our Business Support team, who can dig deeper.

    A few questions to get us started:

    1. Is there anyone else within your 1Password membership who is an owner / administrator? Have you checked with them to see if they've made any recent changes? Do they see the same thing you're seeing ("both Groups have no members")? They can check group memberships at https://start.1password.com/groups
    2. Could you please try signing in at https://start.1password.com/activity-log ? Are you able to view that page? If so, that would indicate that you still have administrative privileges within the membership.

    Please let me know what you find, or if you'd like to escalate to our Business Support team please email businesssupport@1password.com from the email address associated with your 1Password account. In your email include:

    1. A link to this thread: https://1password.community/discussion/139299/1password-removed-my-permissions
    2. Your forum username: ajfager
    3. The answers to the above questions

    We look forward to hearing from you and will be happy to help you get to the bottom of the situation.

    Ben

This discussion has been closed.