can login to chrome at 1password website but cannot login to chrome extension.

Community Member
edited April 13 in 1Password in the Browser

in chrome I can login at the chrome website but my password fails when I try to login on the chrome extension or at the top of my computer tray

1Password Version: 10.01.3
Extension Version: Not Provided
OS Version: mac os
Browser:_ chrome
Referrer: forum-search:can login to 1password at chrome website but cannot login in the extension on chrome


  • Joy_1P
    1Password Alumni

    Hi @larrysleonard12, just to check, do you have both your Account Password and Secret Key? Could you clarify if you can sign into your account at Can you check if all your data is present in your account at

    If you have your Account Password and Secret Key, and all your data is present at, then we can walk you through resetting the 1Password desktop app and extension. Please let us know.

  • larrysleonard12
    Community Member

    The issue was resolved by updating from 1password 7 to 1password 8. Thank you

  • Thanks for the update @larrysleonard12, let us know if there is anything else we can help with at all.

This discussion has been closed.