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Charged for a year but wanted monthly

zmfusion
zmfusion
Community Member
edited April 2023 in Memberships

Hello I just had a trial run out, had to switch cards for the subscription but was then immediately charged for a year and not for a month.

I'd like to do a refund for the year and just do monthly. I've emailed support as well.

Any help?

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Comments

  • GreyM1P
    GreyM1P

    Hi @zmfusion

    If you've already emailed us, then our Billing team will reply as soon as they can. We can't discuss account- or billing-related matters on the 1Password Support Community, so keep an eye out for a reply to your email. :)

    — Grey

  • zmfusion
    zmfusion
    Community Member

    Thanks for the reply! I am being helped via email.

  • GreyM1P
    GreyM1P

    @zmfusion – Great! In which case, I'll close this thread. :)

This discussion has been closed.